Terms of service

The service

Pigeonhole is an AI marketing team for your business. Its agents research, write posts and replies, make pictures, plan and schedule posts, look after reviews and ads, and report back, with you approving the work. You can also use it from AI assistants and other tools through our API. We keep improving it, so features change, and some networks become available only once they approve us.

Your account

• Sign in with an email address you control. Anyone who can read that inbox can sign in, so keep it secure.
• Give accurate information and keep your API keys secret. Revoke a key straight away if you think someone else has it.
• You're responsible for what happens in your workspace, including actions taken with your API keys.

Your content

You own what you create and upload. You give us permission to store, copy, resize, convert and send it only as needed to run Pigeonhole for you, including publishing it where you tell us to. That permission ends when you delete the content or close your account, except for posts already published to a network, which that network's own terms then cover.

You confirm you have the rights to everything you post, including photos, music, and the names and faces of people in them.

The team's work and your approval

• The team drafts. Nothing is posted, sent or launched, and no ad money is spent, until you approve it, unless you choose to let an agent act on its own for a particular job (for example, answering simple comments).
• The team uses AI, which can get things wrong. Check what it writes before you approve it. Once you approve something, it counts as published by you.
• Ad spend is paid by you directly to Meta or Google, never through us. You set a monthly limit, and the team won't knowingly go over it, but the networks' own billing is what applies.
• Only give us websites, photos and accounts you're allowed to use. When you use Start from your website, you confirm you can let us read that site and copy its photos into your Library.

Social networks you connect

• Each network has its own rules. You agree to follow them, and they apply to anything published from Pigeonhole.
• Networks can change or limit their services, reject a post, or suspend an account. We'll show you what went wrong where we can, but we aren't responsible for a network's decisions.
• You can disconnect an account at any time; we then delete its access details.

AI assistants and automations

When you connect an AI assistant or automation with an API key, it acts on your behalf. Anything it publishes or schedules counts as published or scheduled by you. AI can get things wrong, so we recommend using drafts and checking posts before they go out. Your use of an assistant is also covered by that assistant provider's terms.

Things you mustn't do

• Post anything illegal, or anything that harasses, threatens, deceives or discriminates against people.
• Send spam, fake engagement, or bulk unsolicited messages, or impersonate anyone.
• Upload malware, try to get into other people's workspaces, or test our security without our written permission.
• Overload, scrape or reverse engineer the service, or get round its limits.
• Resell Pigeonhole without our agreement.

We may remove content or suspend accounts that break these rules, and we'll tell you why unless the law stops us.

Fees

Our plans and setup prices are on our pricing page. You won't be charged unless you choose a plan. Stripe takes the payments; we never see your card details.

• Plans are paid in advance, monthly or yearly, and renew automatically until you cancel.
• You can cancel at any time from the Billing page. You keep access until the end of the period you've paid for, and we don't refund the unused part of a period, except where the law says we must.
• If you change plan, billing period or number of businesses, Stripe charges or credits the difference straight away, worked out to the day.
• Setup is a one-off charge, shown before you pay.
• If a payment fails, Stripe tries again. If it still isn't paid, we may pause the team until it is. We don't delete anything because of a missed payment.
• We'll tell you at least 30 days before a price change applies to you. If VAT applies, we'll show it before you pay.

Availability and scheduled posts

We work hard to publish every post on time. We retry temporary failures automatically and show you any post that fails so you can fix it. We can't promise the service will always be available or that every post will go out at exactly the scheduled time, because networks and the internet sometimes fail. Keep your own copies of anything important.

Ending

You can stop using Pigeonhole at any time and ask us to close your account. We may suspend or close an account that seriously or repeatedly breaks these terms, or if the law requires it. If we stop running Pigeonhole, we'll give you at least 30 days' notice and a chance to export your content.

Our responsibility to you

If you use Pigeonhole as a consumer, you have legal rights these terms don't affect. For business users: we provide Pigeonhole "as is", and we aren't liable for lost profits, lost business, lost opportunities, or posts that a network rejects, removes or delays. Our total liability to a business user in any 12 months is limited to the greater of what you paid us in that time and £100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

Changes to these terms

We'll tell you about important changes by email or in the app at least 14 days before they apply. If you don't agree, you can close your account before then.

The law that applies

These terms are governed by the law of England and Wales, and its courts can settle disputes. If you're a consumer living elsewhere in the UK, you can also use your local courts.

Contact

[Your name or company name], [Business address]. Email fly@pigeonhole.social. How we handle personal information is in our privacy policy.